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NGCTT Troubleshooting
NGCTT Troubleshooting
- Michael Standal
Owned by Michael Standal
Last updated: May 14, 2019
General Troubleshooting
Review the General Troubleshooting page for basic tips and getting help.
Troubleshooting Topics
History Collection Does Not Collect All Records
- Check the ACM logger to ensure that communications were not interrupted during history retrieval.
- For Hourly & Daily History: check the timestamps of the collected history records. The timestamp of each record collected is used as the starting point for the next record request. If a record has an inaccurate timestamp, it can cause the history collection routine to request a record which does not exist.
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For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.