Connecting the Configuration client to a server in a different domain

Overview

It is sometimes necessary to run the ACM configuration program in one domain (let's call it "DomainA") and connect to an ACM server in a different domain (let's call it "DomainB"). To do this, the ACM configuration program must "run as" a valid user in "DomainB".

Example

"UserA" is in "DomainA" and has his/her own account in "DomainA".

"UserA" wants to run the ACM configuration program from "DomainA" and connect to the ACM server in "DomainB".

"UserA" must run the ACM configuration "as" a valid user in "DomainB". To do this use the following command:

runas /netonly /user:domain\account "C:\Program Files (x86)\AutoSol\Communication Manager\Client\ACMConfig.exe"

Note

Use the actual name for "DomainB" and the desired user account name when entering the "/user:domain\account" portion of the command. Also, the path shown for the ACM configuration program is the default. Yours may be different if ACM was installed into a non-default location.

The system will prompt for the password for the domain\account given. If the account name and password match that of a user on "DomainB", then the ACM configuration client will connect to the ACM server with the credentials of the "DomainB" user.