About Tab

The "About" tab is new in ACM 9.1.1. Contact the support team if this is desired for an earlier versions of ACM.

About Tab

The About tab contains information, file explorer shortcuts, and the capability to package crucial information for our support team to assist you with any difficulties you may experience.

Server Version

The ACM server installed, including minor release numbers.

Start Time

The time asiDATA was started. If asiDATA is not running, then "Not running" will be displayed.

Windows Version

The Operating System, Operating System Version, and .NET Frameworks installed.

License Information

The license information extracted from the license file in the License tab. If no license is assigned then the textbox will be empty.

Open Log File Directory

Use this button to open a file explorer instance and that automatically navigates to the log file directory for ACM.

Open Event Viewer

Use this button to open an Event Viewer instance and automatically filter for ACM events (this process may take a few seconds).

Open Dump File Directory

Use this button to open a file explorer instance that automatically navigates to the dump file directory for ACM.

Create Support Package

Use this button to create a "Support Package" zip file that can be attached to a support ticket. The zip file contents include log files, dump files, object count file, a few reports, and server information.

A database connection string will need to be configured in Database → Manage Database to retrieve available reports.

If asiDATA is not running when creating the support package the user will have the option to include the server information file. Selecting this option will start asiDATA once the “Create” button is clicked.

If asiDATA is already running when creating the support package the server information file will automatically be included.

Selecting "Create" will proceed to create the support package.

A selection must be made in order to create the support package.

Next, a prompt will ask for the desired save location.

Selecting “Save” creates the support package with all available files (this process may take a few seconds).

If there is an error with adding any of the files, a new file "Errors.txt" will also be included in the support package.