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AUTOSOL does not provide this information for use as a source of security advice or best practices. The use of this information is at your own discretion and risk and with agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities. |
Compatibility with Anti-Virus, Anti-Malware and general Security Software
While we cannot test against every security software and mechanism available, ACM is generally compatible with modern security applications. We recommend you first test extensively with your applications and environment prior to implementation of any security application (or update) in prod.
This suggestion would be relevant for security patches, updates, and virus/malware database updates. Thorough testing will help reduce the incidence of negative interactions, such as a false positives. Best practices generally include staging such updates out across systems in your environment to help provide time to identify any issues that may occur - without affecting your entire infrastructure.
Exclusions
If you encounter issues, or performance delays which would require temporarily excluding ACM from Security software, the following are the default ACM install directories and sub-folders:
C:\Program Files \AutoSol\Communication Manager
C:\ProgramData\AutoSol
You can confirm your ACM installation System files location via the ACM Monitor > System Files Tab.
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production.
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We are not aware of any performance issues for ACM servers and clients due to security software scans. We suggest that you review and include file exclusions only if specifically directed to by your Security Application Vendor, or if identified as required in your testing environment. |
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Exclusions
If you encounter performance delays or issues with file sharing caused by security applications, you may elect to exclude the ACM installation folder and its necessary files from security software scans. These necessary files are configured per installation. This information can be found in the following locations:
ACM Monitor - Properties Tab:
Gas Analysis Write File Service - Archive Completed Folder
Gas Analysis Write File Service - Archive Failed Folder
Gas Analysis Write File Service - Import Folder
Server - Data Path
ACM Monitor - Logging Tab
Log File Path
Logger Settings Path
ACM Monitor - System Files Tab
System Files
In the configuration for individual Publish Output objects if used in ACM: