Credential Issues when Logging into AAM
Follow these steps if you're experiencing a Credential Issue problem when starting up the server:
Check pg_hba.conf
This file contains the authentication rules for PostgreSQL.
Open the config file:
sudo nano /etc/postgresql/11/main/pg_hba.conf
Then check if the following line exists. If it does not, add it.
# TYPE DATABASE USER ADDRESS METHOD host all all 127.0.0.1/32 md5
Save and Exit
Press Ctrl + S followed by Ctrl + X.
Restart the PostgreSQL service
sudo systemctl restart postgresql
Check postgresql.conf
This file contains configuration options for PostgreSQL.
Open the config file:
Look for the line that says listen_addresses and change it to the following
Note: If the line is commented out, denoted by a ‘#', delete the '#’.
Save and Exit
Press Ctrl + S followed by Ctrl + X.
Restart the PostgreSQL service
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For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.