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General Troubleshooting

Review the General Troubleshooting page for basic tips and getting help.

Logging Options

More information does not hurt when it comes to debugging issues via logs. Often, logs are the only way to debug a problem.

Bare Minimum Options (SCANCOM Logging Tab Options)
  • Errors
  • Send messages
  • Receive messages
Better Options (SCANCOM Logging Tab Options/Device Options)
  • Errors
  • Send messages
  • Receive messages
  • Enable Enhanced Logging Mode

Additional logging options may be needed for such issues related to OPC items or socket connection information.

Troubleshooting Topics

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For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.