SCANCOM Troubleshooting

Owned by Michael Standal

Last updated: May 28, 2019 by Emma Fullilove (Deactivated)

General Troubleshooting

Review the General Troubleshooting page for basic tips and getting help.

Logging Options

More information does not hurt when it comes to debugging issues via logs. Often, logs are the only way to debug a problem.

Bare Minimum Options (SCANCOM Logging Tab Options)

Errors
Send messages
Receive messages

Better Options (SCANCOM Logging Tab Options/Device Options)

Errors
Send messages
Receive messages
Enable Enhanced Logging Mode

Additional logging options may be needed for such issues related to OPC items or socket connection information.

Troubleshooting Topics

For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.