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General Troubleshooting

 Review the General Troubleshooting page for basic tips and getting help.

Troubleshooting Topics

History Collection Does Not Collect All Records

  1. Check the ACM logger to ensure that communications were not interrupted during history retrieval.
  2. For Hourly & Daily History: check the timestamps of the collected history records. The timestamp of each record collected is used as the starting point for the next record request. If a record has an inaccurate timestamp, it can cause the history collection routine to request a record which does not exist.
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For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.