General Troubleshooting
Review the General Troubleshooting page for basic tips and getting help.
Troubleshooting Topics
The following troubleshooting scenarios will continue to expand with each document release.
Scenario #1: Invalid Access Code
Problem: Unable to poll or collect history from device due to sign-on failure.
TX,asiRometAdem,Romet Lab RTU,TX: [01]SN,33336[02]vqAA[03]B9F9[04] RX,asiRometAdem,Romet Lab RTU,RX: [01]27[03]07A4[04] Error,asiRometAdem,Romet Lab RTU,ERROR Response: start 0: length 9 Error,asiRometAdem,Romet Lab RTU,Status Response from Device - Code 27: Invalid access code error Error,asiRometAdem,Romet Lab RTU,Sign-on failed. Error,asiRometAdem,Romet Lab RTU,Message did not receive a good response.
Meaning: The access code used in the sign-on message was rejected by the device.
Corrective Action: Find the correct access code, re-configure the device in ACM, and try again.
Scenario #2: Invalid Sign-On Code
Problem: Unable to poll or collect history from device due to sign-on failure.
TX,asiRometAdem,Romet Lab RTU,TX: [01]SN,33333[02]vq12[03]455C[04] RX,asiRometAdem,Romet Lab RTU,RX: [01]20[03]9E33[04] Error,asiRometAdem,Romet Lab RTU,ERROR Response: start 0: length 9 Error,asiRometAdem,Romet Lab RTU,Status Response from Device - Code 20: Signon error Error,asiRometAdem,Romet Lab RTU,Sign-on failed. Error,asiRometAdem,Romet Lab RTU,Message did not receive a good response.
Meaning: The sign-on code used in the sign-on message was rejected by the device.
Corrective Action: Find the correct sign-on code for this particular type of instrument, re-configure the device in ACM, and try again. Normally, the sign-on code property in the device's ACM configuration is left blank so that the known default value is used.
Scenario #3: Invalid Site ID
Problem: Unable to poll from device because of SITEID error.
Error,asiRometAdem,Romet Lab RTU,Site ID mismatch! Configuration 1 = 17194223, RTU 1 = 17194223; Configuration 2 = 12345678, RTU 2 = 00000000
Meaning: Site ID1/2 uniquely identify the end device you are trying to communicate with. The Site ID in the configuration does not match what was returned from the device.
Corrective Action: Verify ACM is connecting to the correct device using the correct connection parameters. If the device's ID has been changed, change your ACM configuration to match this Site ID.
Scenario #4: Unable to publish upload data because of missing archive object.
Problem: Unable to publish upload data.
Error,asiRometAdem,Romet Lab RTU,Audit 1 is enabled for collection but does not have an Archive Object assigned. Verify configuration.
Meaning: An upload type is enabled in your Romet device object but no Archive object is assigned to it.
Corrective Action: You must create and assign an archive object for each type of upload you want your Romet device to collect.
Scenario #5: Item's OPC status is 'Bad - Configuration Error'
Problem: No data is returned for item after polling.
Meaning: The item address specified is not valid on the device.
Corrective Action: Use the OEM's documentation to determine which item addresses are valid for the device type.