Flow-X Troubleshooting
Flow-X devices do not use a native protocol for communication, but rather offer a set of HTTP REST web services for data retrieval. ACM makes HTTP requests to these services. This means that these services can also be loaded in a browser when troubleshooting issues with a Flow-X device.
For example,
View all tags of a certain type:
http://deviceipaddresshere/tags?Fields=5634&Filter=unitid=3
Note: the trailing "3" above can be replaced with these values:
0 = No data type specified (treat as numeric).
1 = Text
2 = Numeric (floating point)
3 = Date/time
4 = Boolean
5 = Integer
6 = Id of unit item
7 = Id of enum type
8 = IP AddressView all writable tags:
http://deviceipaddresshere/tags?Filter=writable
View all fields for a single tag:
http://deviceipaddresshere/tags?Fields=all&IDFilter=1234
where1234
is replaced with the ID of the desired tagRaw value for a single tag:
http://deviceipaddresshere/tags?RawValues=1&IDFilter=1234
where1234
is replaced with the ID of the desired tagRetrieve 3 latest records from one archive:
http://deviceipaddresshere/snapshots?archive=mod1_Batch&count=3
View Active Alarms:
http://deviceipaddresshere/alarms?filter=active
Events:
http://deviceipaddresshere/logs
List of archives & tags within:
http://deviceipaddresshere/archives
Note: This displays only the configuration of the archive, not the actual records.Report List:
http://deviceipaddresshere/reports
Problem | Potential Solution |
---|---|
ACM logs “Archive [archive name] has no records to retrieve.” | Confirm that there are records to retrieve by visiting the following URL in a browser: http://deviceipaddresshere/snapshots?archive=archivenamehere&count=2 (replace “deviceipaddresshere” and “archivenamehere” with appropriate values, for example: http://192.168.0.123/snapshots?archive=mod1_Daily&count=2) If there are no records shown, ensure the SQLLite option is enabled in the Flow-X device. Otherwise, it will not populate the /snapshots webservice used by ACM to retrieve historical archive records. |
For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.