Flow-X Troubleshooting

Flow-X devices do not use a native protocol for communication, but rather offer a set of HTTP REST web services for data retrieval. ACM makes HTTP requests to these services. This means that these services can also be loaded in a browser when troubleshooting issues with a Flow-X device.

For example,

View all tags of a certain type: http://deviceipaddresshere/tags?Fields=5634&Filter=unitid=3
Note: the trailing "3" above can be replaced with these values:
0 = No data type specified (treat as numeric).
1 = Text
2 = Numeric (floating point)
3 = Date/time
4 = Boolean
5 = Integer
6 = Id of unit item
7 = Id of enum type
8 = IP Address
View all writable tags: http://deviceipaddresshere/tags?Filter=writable
View all fields for a single tag: http://deviceipaddresshere/tags?Fields=all&IDFilter=1234 where 1234 is replaced with the ID of the desired tag
Raw value for a single tag: http://deviceipaddresshere/tags?RawValues=1&IDFilter=1234 where 1234 is replaced with the ID of the desired tag
Retrieve 3 latest records from one archive: http://deviceipaddresshere/snapshots?archive=mod1_Batch&count=3
View Active Alarms: http://deviceipaddresshere/alarms?filter=active
Events: http://deviceipaddresshere/logs
List of archives & tags within: http://deviceipaddresshere/archives Note: This displays only the configuration of the archive, not the actual records.
Report List: http://deviceipaddresshere/reports

Problem	Potential Solution

Problem

Potential Solution

ACM logs “Archive [archive name] has no records to retrieve.”

Confirm that there are records to retrieve by visiting the following URL in a browser: http://deviceipaddresshere/snapshots?archive=archivenamehere&count=2

(replace “deviceipaddresshere” and “archivenamehere” with appropriate values, for example: http://192.168.0.123/snapshots?archive=mod1_Daily&count=2)

If there are no records shown, ensure the SQLLite option is enabled in the Flow-X device. Otherwise, it will not populate the /snapshots webservice used by ACM to retrieve historical archive records.