Flow-X Troubleshooting

Flow-X devices do not use a native protocol for communication, but rather offer a set of HTTP REST web services for data retrieval. ACM makes HTTP requests to these services. This means that these services can also be loaded in a browser when troubleshooting issues with a Flow-X device.

For example,

  • View all tags of a certain type: http://deviceipaddresshere/tags?Fields=5634&Filter=unitid=3
    Note: the trailing "3" above can be replaced with these values:
    0 = No data type specified (treat as numeric).
    1 = Text
    2 = Numeric (floating point)
    3 = Date/time
    4 = Boolean
    5 = Integer
    6 = Id of unit item
    7 = Id of enum type
    8 = IP Address

  • View all writable tags: http://deviceipaddresshere/tags?Filter=writable

  • View all fields for a single tag: http://deviceipaddresshere/tags?Fields=all&IDFilter=1234 where 1234 is replaced with the ID of the desired tag

  • Raw value for a single tag: http://deviceipaddresshere/tags?RawValues=1&IDFilter=1234 where 1234 is replaced with the ID of the desired tag

  • Retrieve 3 latest records from one archive: http://deviceipaddresshere/snapshots?archive=mod1_Batch&count=3

  • View Active Alarms: http://deviceipaddresshere/alarms?filter=active

  • Events: http://deviceipaddresshere/logs

  • List of archives & tags within: http://deviceipaddresshere/archives Note: This displays only the configuration of the archive, not the actual records.

  • Report List: http://deviceipaddresshere/reports

 

Problem

Potential Solution

Problem

Potential Solution

ACM logs “Archive [archive name] has no records to retrieve.

Confirm that there are records to retrieve by visiting the following URL in a browser: http://deviceipaddresshere/snapshots?archive=archivenamehere&count=2

(replace “deviceipaddresshere” and “archivenamehere” with appropriate values, for example: http://192.168.0.123/snapshots?archive=mod1_Daily&count=2)

If there are no records shown, ensure the SQLLite option is enabled in the Flow-X device. Otherwise, it will not populate the /snapshots webservice used by ACM to retrieve historical archive records.

For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.