SCANCOM Error Codes
Common Error Codes
| Error Code | Description | Notes |
|---|---|---|
| 0x0000 | No problems | |
| 0x0050 | No session active | |
| 0x0051 | Unit busy (another user active) | This is a critical error that will cause the driver to terminate the poll cycle. |
| 0x0052 | Login rejected | This is a critical error that will cause the driver to terminate the poll cycle. Ensure the security settings are configured correctly. |
| 0x0054 | Read access denied | |
| 0x0055 | Write access denied | |
| 0x0057 | Write access denied, change log full | This error code indicates the device has stopped allowing writes due to the User Change Log record queue being full and has not been accessed (GETN Read) to allow the queue to be recycled. Ensure the User Change Log history is being read on a regular bases to free the locked state. |
| 0x0058 | Write access denied, local user active | |
| 0x0059 | Access denied, superboot mode active | This is a critical error that will cause the driver to terminate the poll cycle. |
| 0x005B | Write access denied, cfg lock switch on | |
| 0x005C | Session is already logged in | When this code is returned, the protocol will attempt to reuse a previous session if it is still available. |
| 0x005D | Maximum number of sessions reached | This is a critical error that will cause the driver to terminate the poll cycle. |
| 0x005E | Session in use (Trusted Access Rejected) | Ensure Trusted Access is configured correctly in the device and is available on the communication channel being used. |
| 0x00A1 | Owner ID or key not found | This code indicates a problem with the owner id/key used in the GETS (Structure Read) request. Ensure the key/id maps correctly to a resource present in the device. |
| 0x0120 | No items exist | This code indicates no items requested are present in the device. Ensure the correct item code and model are configured. |
| 0x012D | DataID not found | This code indicates an item requested is not present in the device. Ensure the correct item code and model are configured. |
| 0x0153 | Incorrect mode use in GETN | This code indicates a problem with the mode flag used in the GETN (EFM Record Collection) function. |
| 0x0154 | Incorrect start/end time use in GETN | This code indicates a problem with the dates supplied to the GETN (EFM Record Collection) function. |
| 0x015D | No new queue records found | This code may be returned during EFM record collection. It is informational in nature and can be ignored. |
| 0x015F | No record count supplied | This code may be returned during EFM record collection. It is informational in nature and can be ignored. |
For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.