ACM Software, Hardware and Network Requirements

Owned by Michael Standal
Last updated: Apr 17, 2024 by Emma Fullilove
2 min read

System Requirements

The following are the only supported environments.  ACM may work in other environments and with other database types, but AUTOSOL will only provide customer support for those listed as long as they are also still supported by Microsoft. 


DescriptionSupported
Operating System
  • Microsoft Windows 10 (Version 22H2 or later)
  • Microsoft Windows 11
  • Microsoft Windows Server:
    • 2016, 2019 and 2022

For detailed information about Windows versions that support .Net Framework 4.7.2, see this link: .Net Framework System Requirements

Operating System
Architecture		x86 (32 Bit)
x64 (64 Bit)
.Net Framework

.Net Framework 4.7.2 or later required

Configuration Database
  • Microsoft SQL Server 2014 SP3 or newer for Express, Standard, and Enterprise editions
  • Microsoft Azure Managed Instance
  • Azure SQL Database
Database Provider
  • MSOLEDBSQL19.1
  • MSOLEDBSQL.1
  • * SQLNCLI.1
  • * SQLNCLI10.1
  • SQLNCLI11

If no items appear in the "Provider" drop down in the ACM Monitor, download and install one of the following providers: MSOLEDBSQL19.1, MSOLEDBSQL.1 or SQLNCLI11 (only suggested for use with SQL Server 2012).

The installers for the providers may prompt for a Microsoft Visual C++ Redistributable for Visual Studio. More information can be found on the Installing Database Providers page

* While ACM supports the SQL Native Client providers SQLNCLI.1 and SQLNCLI10.1, they have reached their End of Life and are no longer available for download.

AUTOSOL is aware of an issue with MSOLEDBSQL 18.6.0 and above due to the Idle Connection Resiliency feature added in that version. When saving configuration changes, you may see an error about too many parameters, or the server being unable to ‘find statement with prepared handle #’. If you encounter these errors, we suggest rolling back to MSOLEDBSQL 18.5.

This will be addressed in 9.1.2, but is available as a hotfix for 8.2 and later.

Azure SQL Database

If you are connecting to an Azure SQL Database you must check the Azure checkbox in the server monitor when updating the database.  More information about this can be found on the Understanding the Azure SQL Database Checkbox page.

Hardware Requirements

DescriptionMinimumRecommended
Central Processor Unit

Intel Pentium 4, 3.0GHz,

AMD Athlon 3100+

Intel Xeon 3040 @ 1.86 GHz,

AMD Athlon 64 X2 Dual Core 4400+

RAM14 GB16 GB
Program Disk Space80 MB80 MB
Logging Disk Space2200 MB8 GB
SQL Server Historical Database Disk Space3250 MB500 GB


  1. RAM requirements vary depending on the number of devices and ports in the configuration. As the number of devices, ports, and advised Object Linking and Embedding (OLE) for Process and Control (OPC) items increase, the RAM requirements rise.
  2. Logging disk space requirements vary depending on the logging options enabled, and the length of time log files are maintained.
  3. Historical Disk Space is only needed when collecting historical data. Space requirements will vary depending on the size of system, amount of data being collected, logging, and recovery options.

Network Requirements

ACM uses the following TCP ports for communication:

DescriptionPort
Config Service5330
Command Service5331
Logging Service5332
Report5333
Item Service5334
Alarm Service5335
Archive Management Service5336

For assistance, please submit a ticket via our Support Portal, email autosol.support@autosoln.com or call 281.286.6017 to speak to a support team member.