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The following troubleshooting scenarios will continue to expand with each document release.
Scenario #1: Code 27 - Invalid Access Code
Problem: Unable to poll or collect history from device due to sign-on failure.
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Corrective Action: Find the correct access code, re-configure the device in ACM, and try again.
Scenario #2: Code 20 - Invalid Sign-On Code
Problem: Unable to poll or collect history from device due to sign-on failure.
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Corrective Action: Verify ACM is connecting to the correct device using the correct connection parameters and correct MI Modem port, if used. If the device's ID has been changed, change your ACM configuration to match this Site ID.
Scenario #4: Code 43 - User Access Disabled
Problem: Unable to poll or collect history from device due to sign-on failure.
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