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Installation Notes
If you have a support agreement, the new ACM version can be downloaded by using the monthly login credentials received from your sales representative. For more details, please contact us today.
Components from ACM 9 cannot be combined with components from ACM 7 nor ACM 8.
Components from ACM 8 cannot be combined with components from ACM 7.
If upgrading from a 32-bit version of ACM 7 to a 64-bit version of ACM 8 or ACM 9, ACM 7 must be first uninstalled.
If upgrading from a Beta version of the 64-bit ACM 7, it must first be uninstalled.
For installations that make use of Safe Mode operation, ACM 8 and ACM 9 use the "Microsoft ACE OLEDB 12.0" database driver for the safe mode database. The ACE OLEDB 12.0 driver can be downloaded from Microsoft.
It is always a good idea to back up your ACM configuration database before updating. This update makes changes to the database and if for some reason the update is not successful, a backup may be required to revert to your previous version of ACM. Instructions are found in the ACM User Guide under Maintenance –> Backing up the SQL Database.
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The ACM server, hardware and database configuration should follow the ACM System Planning Software, Hardware and Network Requirements guide. Refer to that guide prior to installing ACM. |
Determining the ACM Services User Account
When choosing the account the ACM Services will run under, keep the following in mind:
- The account used to run ACM services must be part of the local administrator group.
- All services must run under the same account.
- If a specific account is desired, enter the Username or Domain\Username, along with the password.
- If “Windows Authentication” is selected for the database connection, the account must be able to access the database.
- If “SQL Server Authentication” is selected for the database connection, the user in the connection string must have access to the database. The account for the service does not need access.
Using the ACM Installer
Note: The following steps may require Administrator privileges.
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