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  1. Access site as a ConfigurationAdministrator role and verify License settings are correct and working.

  2. Access site as a ConfigurationAdministrator role and configure Server settings to your organizational needs.

  3. Verify ACM security (if used) is configured for your users accessing the Portal.

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  • The application does not run (display the login screen). Make sure Application Process Pool can run .Net processes and access folders, etc. Verify the Application Process Pool user account has the correct username and password.

  • Login is not honoring a user assigned as an administrator. Insure the database and SQL server have allowed the user account configured in the Application Process Pool to login and access the database.

  • Login is restricted to 2 minutes due to invalid License and/or Demo mode is not presented on install. The Application Process Pool user account does not have the rights to use crytp or the registry.

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